Return Policy
Return Policy
At Comfy Furniture, we want you to feel confident when choosing furniture for your home. We understand that sometimes a product may not be the right fit for your space or needs. Our return policy explains the conditions and process for requesting a return.
Before making a purchase, we encourage customers to carefully review the product details, dimensions, materials, colour, and other available information.
Return Eligibility
Return requests may be accepted for eligible products within the applicable return period, provided that the item meets our return conditions.
To be eligible for a return, the furniture should generally be:
• In its original condition
• Unused and free from damage
• Returned with any original packaging, accessories, or documentation where applicable
• Not modified, assembled, or altered in a way that prevents resale
Certain products may have different return conditions due to their size, customization, or nature.
Damaged or Incorrect Items
If your furniture arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
We may ask you to provide photos or other information so that we can understand the issue and determine the appropriate solution.
Depending on the situation, we may offer a replacement, repair, exchange, or other suitable resolution.
Non-Returnable Items
Some furniture or products may not be eligible for return, particularly items that are:
• Custom-made or specially ordered
• Personalized according to customer specifications
• Used, damaged, or modified after delivery
• Returned without required parts or accessories
• Sold as final sale or clearance items, where clearly stated
Return eligibility may vary depending on the product.
Return Process
To request a return, please contact Comfy Furniture with your order or purchase details and explain the reason for the return.
Our team will review your request and provide instructions regarding the next steps.
Please do not send an item back without contacting us first, as unauthorized returns may not be accepted.
Return Delivery and Pickup
Depending on the reason for the return and the condition of the product, return transportation or pickup arrangements may vary.
For items that are damaged, defective, or incorrectly supplied, Comfy Furniture will review the situation and determine the appropriate arrangement.
For customer-requested returns or changes of mind, applicable pickup, delivery, or transportation charges may apply.
Refunds
If a refund is approved, the refund will generally be processed using the applicable original payment method, where possible.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Any applicable delivery, pickup, restocking, or other charges will be communicated where relevant before the return is finalized.
Exchanges
If you would prefer to exchange an eligible item for another product, please contact our team.
An exchange may be subject to product availability and any difference in price or applicable charges.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests made after an order has been processed, specially ordered, customized, or prepared for delivery may be subject to applicable charges or may not be eligible for cancellation.
Contact Us
If you have questions about a return, exchange, damaged product, or cancellation, please contact us:
Comfy Furniture
2864 Danforth Avenue, Toronto, ON
Basement
Phone: (416) 693-9911 | (416) 694-0016
Email: comfyfurniture.info@gmail.com
We are always happy to help and will do our best to make the return or exchange process clear and straightforward.
Last Updated: September 2026